SOS Portal Login FAQs

Each school shares one username assigned by MindWise. At the time of purchase, your school's lead implementer received an email with the assigned username. The lead implementer sets a password to be shared among staff delivering SOS to students at your school.

• If you do not know your school's username and password, reach out to your school's lead implementer.

• If you do not know who your school's lead implementer is or if the person in that role has changed, email info@mindwise.org for updated information.

The program is connected to one email address per campus. However, a school-based username and password is shared among implementing staff. 

Please make sure that you are on the correct website: sossignsofsuicide.org.

Next, make sure that you are using your school's username, which was assigned to your school's lead implementer at the time of purchase. If you are the lead implementer and cannot remember your school's password, you can set a new password using the "Reset your school's password" link at the bottom of the login page.

*Note: all client passwords were changed in April 2023 as a one-time security requirement. Your password from previous school years will no longer work. You can reset your school's password here.

If you are your school's lead implementer, you can change your school's password at any time using the "Reset your school's password" link at the bottom of the login page. Enter your school's username or your email address into the field and click "Get new school password". You will receive a one-time password reset link in your email. Be sure to provide the new password to any additional implementers in your school.

*Note: the lead implementer is the only person who can complete the password reset process. If you are the lead implementer and you are unable to reset the password, please email us at info@mindwise.org.

It’s likely you’re using the link in your original setup email (sent from no-reply@sossignsofsuicide.org) each time you access the program.

Instead, please go to sossignsofsuicide.org and use the username provided in your email and the most recent password you set to log in. 

If you're receiving a message that says, "Error: The username is not registered on this site. If you are unsure of your username, try your email address instead."

You will need to use the username provided to your school's lead implementer in your original setup email (sent from no-reply@sossignsofsuicide.org).

Check with your spam/junk mail folder or filter. We recommend liaising with your IT department to add “@mindwise.org” and "@sossignsofsuicide.org" to your Safe Senders list to ensure that emails from us always make it to your inbox.

Yes, you will all share the one provided username and the password you created. Make sure to set a password that you are comfortable sharing with others.

You will need to contact the SOS Team to make this change. Email us at info@mindwise.org or call us at 781-239-0071.