Customer Support

Email: info@mindwise.org
Phone: (781) 239-0071, press 1 to leave a message.

Technical Support

Email: support@mindwise.org
Visit our Technical FAQs page for clients.

Purchasing Support

An overview of our most frequently asked questions.

Do you accept purchase orders?

Please place your order online as you otherwise would, then select purchase order as your method of payment.

Once the order has been placed, you can send your purchase order via email to info@mindwise.org.

 

Can I request an invoice?

If you are unable to pay online by credit card, place your order as normal and please select check or purchase order as your method of payment. 

We will be happy to send you an invoice for your purchase.

 

How do I renew my license?

Visit our online shop and click on the license you'd like to renew. From the product page, use the 'Year' dropdown menu to select either 'First Year' (for new purchases) or 'Renewal,' and then click 'Add to Cart.'

 

Are licenses sold per school or district?

SOS Signs of Suicide program licenses are sold per school building and not per district.

If you are purchasing multiple licenses, please complete the purchase in one transaction by adjusting the quantity for each license in your shopping cart.

If you are purchasing more than 20 licenses, please email info@mindwise.org for assistance.

 

What happens after I purchase?

For SOS for Middle & High School Programs:

  • You will receive a purchase confirmation email from info@mindwise.org. The person you listed as an 'implementer' at the time of purchase will receive an email with your school's assigned username and a link to set your school's password from no-reply@sossignsofsuicide.org. If you listed yourself as the implementer, you will receive both emails. If you don’t receive them, please check your spam folder.

  • Once your school's implementer has setup a password, they should share the username and password with any staff implementing the program in your school.

 

For SOS for School Staff or SOS for Higher Ed Programs:

  • You will receive a purchase confirmation email from info@mindwise.org. The person you listed as an 'implementer' at the time of purchase will receive an email with your school's Redemption Code from noreply@salesforce.com. If you listed yourself as the implementer, you will receive both emails. If you don’t receive them, please check your spam folder.

  • You do not need to setup an account unless you intend to take the course. Please note that there is no administrator access included with your account. The person you listed as an implementer at the time of purchase is automatically scheduled to receive weekly usage reports via email. To request changes to reporting, please contact info@mindwise.org.

  • Instruct staff to create an account in our online learning system here and enter your school's Redemption Code when prompted to access the course.

  • Setup takes 1-3 business days.

 

Will I need to install any software?

No, standard delivery of our programs are web-hosted and do not require any type of downloading or installation.

If you are using our advanced delivery method with our SOS for Higher Ed program, please review this guide.