No, you do not have to login to place an order in our online shop.

If you are unable to pay online by credit card, place your order as normal and please select check or purchase order as your method of payment. We will be happy to send you an invoice for your purchase.

Please place your order online as you otherwise would, then select purchase order as your method of payment. Once the order has been placed, you can send your purchase order via email to info@mindwise.org.

 

SOS program licenses are sold per school building and not per district. If you are purchasing multiple licenses, please complete the purchase in one transaction by adjusting the quantity for each license in your shopping cart. If you are purchasing more than 20 licenses, please email info@mindwise.org for assistance.

Visit our online shop and click on the license you'd like to renew. From the product page, use the 'Year' dropdown menu to select either 'First Year' (for new purchases) or 'Renewal,' and then click 'Add to Cart.'

• What happens after I purchase?
  • You will receive a purchase confirmation email from info@mindwise.org. The person you listed as 'implementer' at the time of purchase will receive an email with your school's assigned username and a link to set your school's password from no-reply@sossignsofsuicide.org. If you listed yourself as the implementer, you will receive both emails. If you don’t receive them, please check your spam folder.
  • Once your school's implementer has setup a password, they should share the username and password with any staff implementing the program in your school.

• How long does setup take?
  • Setup takes 1-3 business days.
• Is there software to download or an app to install?
  • No, the program is web-hosted and does not require any type of downloading or installation.
• How do I renew?
  • You’ll be asked to renew your SOS license one year after your initial purchase. You’ll be notified by email as that date approaches. You can also view your renewal date in your online SOS portal.
  • Go to the MindWise Store to renew your program license.
• Who do I contact for technical or billing support?
  • Email info@mindwise.org for technical and billing support and someone will respond within 1-3 business days. 

• What happens after I purchase?
  • You will receive a purchase confirmation email from info@mindwise.org. The person you listed as 'implementer' at the time of purchase will receive an email with your school's Redemption Code from noreply@salesforce.com. If you listed yourself as the implementer, you will receive both emails. If you don’t receive them, please check your spam folder.
  • You do not need to setup an account unless you intend to take the course. Please note that there is no administrator access included with your account. The person you listed as implementer at the time of purchase is automatically scheduled to receive weekly usage reports via email. To request changes to reporting, please contact info@mindwise.org.
  • Instruct staff to create an account in our online learning system here and enter your school's Redemption Code when prompted to access the course.

• How long does the setup take?
  • Setup takes 1-3 business days.
• Is there software to download or an app to install?
  • No, the program is web-hosted and does not require any type of downloading or installation.
• Will I receive reports?
  • Yes, reports are provided every Friday via email from no-reply@digitalchalkmail.com. The reports are cumulative and will be sent to the implementer listed at the time of purchase.
  • If you’d like additional people to receive the reports, email info@mindwise.org.
• How do I renew?
  • Go to the MindWise Store to renew your program license. The person you list as the implementer will receive an email from noreply@salesforce.com with instructions for returning staff to access the course by returning to their DigitalChalk login and for new staff to create an account and access the course using your school’s Redemption Code. 
• Who do I contact for technical or billing support?
  • Email info@mindwise.org for technical and billing support and someone will respond within 1-3 business days.

• What happens after I purchase?
  • You will receive a purchase confirmation email from info@mindwise.org. The person you listed as 'implementer' at the time of purchase will receive an email with your college/university's Redemption Code from noreply@salesforce.com. If you listed yourself as the implementer, you will receive both emails. If you don’t receive them, please check your spam folder.
  • You do not need to setup an account unless you intend to take the course. Please note that there is no administrator access included with your account. The person you listed as the implementer at the time of purchase is automatically scheduled to receive weekly usage reports via email. To request changes to reporting, please contact info@mindwise.org.
  • Encourage students to take the course by creating an account in our online learning system here and entering your school's Redemption Code when prompted to access the course.
• How long does the setup take?
  • Setup takes 1-3 business days.
• Is there software to download or an app to install?
  • No, the program is web-hosted and does not require any type of downloading or installation.
• Will I receive reports?
  • Yes, reports are provided every Friday via email from no-reply@digitalchalkmail.com. The reports are cumulative and will be sent to the implementer listed at the time of purchase.
  • If you’d like additional people to receive the reports or to receive them less frequently, email info@mindwise.org.

• How do I renew?
  • Go to the MindWise Store to renew your program license. The person you list as the implementer will receive an email confirming your college/university's Redemption Code. MindWise will not change your Redemption Code unless requested. You will not need to change any published materials/posts containing your Redemption Code.
• Who do I contact for technical or billing support?
  • Email info@mindwise.org for technical and billing support and someone will respond within 1-3 business days. 

• What happens after I purchase?
  • You will receive two emails from info@mindwise.org:
    • One email that includes confirmation of purchase.
    • A second email that asks you to complete your screening site customization form.
  • Once you complete the form, you will receive an email from info@mindwise.org confirming that we received it.
  • After that, you will receive an email from no-reply@salesforce.com confirming the site is set up, how to access your reports on Tableau, and your login information. Log in here to view your reports. 
• How long does the setup take?
  • Setup takes 7-10 business days.
• Is there software to download or an app to install?
  • No, the program is web hosted and does not require any type of downloading or installation.
• Will I receive reports?
  • Yes, you can login to Tableau whenever you need access to the data from your site.
• How do I renew?
  • Go to the MindWise Store to renew your subscription.
• Who do I contact for technical or billing support?
  • Email info@mindwise.org for technical and billing support and someone will respond within 1-3 business days. 

We updated the look of the SOS portal in April 2023 to make it easier to use. You can head to this page to learn all about the updates.

Please note that all client passwords were changed in April 2023. If you have not already reset your password, please click here and then click 'Lost your password?'. This is a one-time security requirement and was a necessary part of our platform update.

Each school share one username assigned by MindWise. At the time of purchase, your school's lead implementer received an email with the assigned username. The lead implementer sets a password to be shared among staff delivering SOS to students at your school.

• If you do not know your school's username and password, reach out to your school's lead implementer.
• If you do not know who your school's lead implementer is or if the person in that role has changed, email info@mindwise.org for updated information.

Help, I can't access my SOS Portal.

1. Please make sure that you are on the correct website: sossignsofsuicide.org.
2. Next, make sure that you are using your school's username, which was assigned to your school's lead implementer at the time of purchase. If you are the lead implementer and cannot remember your school's password, you can set a new password using the 'Lost your password?' link at the bottom of the login page.

*Note: all client password were changed in April 2023 as a one-time security requirement. Your password from previous school years will no longer work. You can reset your school's password here.

How do I reset my school's password?

If you are your school's lead implementer, you can change your school's password at any time using the 'Lost your password?' link at the bottom of the login page. Enter your school's username or your email address into the field and click 'Get new school password.' You will receive a one-time password reset link in your email. Be sure to provide the new password to any additional implementers in your school.

*Note: the lead implementer is the only person who can complete the password reset process. If you are the lead implementer and you are unable to reset the password, please email us at info@mindwise.org.

Every time I try to log in, it makes me reset my password.

It’s likely you’re using the link in your original setup email (sent from no-reply@sossignsofsuicide.org) each time you access the program. Instead, please go to sossignsofsuicide.org and use the username provided in your email and the most recent password you set to log in.

I'm trying to login, but it says 'Error: The username is not registered on this site. If you are unsure of your username, try your email address instead.'

You will need to use the username provided to your school's lead implementer in your original setup email (sent from no-reply@sossignsofsuicide.org).

Check with your spam/junk mail folder or filter. We recommend liaising with your IT department to add “@mindwise.org” to your Safe Senders list to ensure that emails from us always make it to your inbox.

Yes – you will all share the one provided username and the password you created. Make sure to set a password that you are comfortable sharing with others.

You will need to contact the SOS Team to make this change. Email us at info@mindwise.org or call us at 781-239-0071.

As of July 2019, we’ve completely unlocked the parent page to make it easier than ever for parents and caregivers to find out more about the program and get engaged in your school’s suicide prevention efforts. To access the page, parents and caregivers can go to https://www.mindwise.org/parents/.

Your screening site includes Tableau reporting, which is the broadest and deepest, end-to-end data and analytics platform available. You'll be able to receive ad-hoc insights into the use of your screening site, filter reports (by date, screening type, deep-dive into questions/responses, etc.), and export reports in a variety of formats such as Excel, PDF, PowerPoint, images, and more. You can log in to Tableau here.

More detail on how Tableau reporting works is available on this one-pager.

No, your annual subscription cost includes access to all of our screenings and activating or deactivating specific ones will not affect the cost.   

Citations

While the MindWise screenings are educational and not diagnostic, they have been validated. This means in a trial, the screenings consistently came to the same conclusion that a clinician did when evaluating patients.

Download the citations here.

Validations

Learn about the individual screening validations for MindWise screens, such as: Alcohol Use, Adolescent Depression, Disordered Eating, General Anxiety, Gambling, Depression, Bipolar, Opioid Use, Psychosis, and more.

Download the validations here.

If you are the course administrator, you do not need to setup an account unless you intend to take the course. Please note that there is no administrator access included with your account. The person you listed as implementer at the time of purchase is automatically scheduled to receive weekly usage reports via email. To request changes to reporting, please contact info@mindwise.org.

Any learner can take a MindWise Innovations digital course by creating an account in our online learning system here and entering the Redemption Code provided by MindWise to their school/college/university/employer.

MindWise Innovations uses DigitalChalk’s online platform to host digital trainings and continuing education courses for professionals.

After creating your account using the instructions, navigate to your MindWise Innovations Dashboard and click on the course name or image. From there, click “Start Course” (or “Continue Course” if you’re resuming).

To ensure everything is setup correctly, log out of and back into your DigitalChalk account. If there are still no courses on your Dashboard, check that you’ve entered your Redemption Code correctly (see next question).

1. Click on the round icon with your photo or initials in the top-righthand corner of the DigitalChalk screen.
2. In the menu that appears, click ‘Account.’
3. Click on ‘More Information’ from the list on the left.
4. Check that what’s in the ‘Redemption Code’ field matches Redemption Code given to you.
5. After making any edits, click the blue ‘Save’ button at the bottom of the window.
6. Log out of and back into DigitalChalk; the new content should be available on your Dashboard.

*Note: you can also contact info@mindwise.org for support with fixing errors in your account.

After completing a course, it’s moved automatically from the ‘Current Courses’ tab to the ‘Completed Courses’ tab on your Dashboard. To revisit a course or download a certificate of completion, click on the ‘Completed Courses’ tab followed by the course image or name.

• In the bottom-left corner, press the “play” or “pause” buttons at any time.
• In the bottom-right corner, you may: restart the current lesson/activity, adjust the volume, enable closed captions, and modify other settings.
• In the top-right corner, you can view a list of all lessons/activities under “Menu” and return to previously completed lessons/activities; view the “Objectives” of the course; and use the “Exit” button to save your progress and return to your dashboard.
• In the top-left corner, you may read notes specific to the current lesson/activity by clicking the icon

You may use the slider at the bottom of the screen to rewind each lesson/activity. The restart button in the bottom-right corner will reset the current lesson/activity to the beginning. Alternatively, you can use the “Menu” button in the top-right corner to return to previously completed lessons/activities

Because of the importance and sensitivity of the topic of suicide prevention, our trainings are designed to limit distractions to the learner while engaged in the course. If you click away from the browser window displaying the training, playback will stop and you will have to return to the window or tab to resume.

Your progress within the course will be saved on DigitalChalk, so you may exit the course at any point and resume when convenient. To ensure your progress is saved, be sure to return to the course homepage by clicking the ‘Exit’ or 'Close' button before closing any browser window.

If you experience any technical issues with the training such as video content freezing, audio and video out of sync, or images/text that do not completely load on your screen, start by refreshing your browser. If refreshing does not resolve the issue, try clearing your browser cache and/or restarting your computer. If issues persist, please contact info@mindwise.org.

You do not need to retake the training. Contact info@mindwise.org for technical support. Our team can troubleshoot the course and ensure that you are accurately marked complete if you have completed the course.

Contact info@mindwise.org for support.

Click here for DigitalChalk’s minimum system recommendations.