Technical Support FAQs

The web address is https://mindwise.digitalchalk.com/.

To create a DigitalChalk user account and access our content: go to  https://mindwise.digitalchalk.com/; click on ‘Create Account;’ enter your name and email address; choose a password; and when prompted, enter the redemption code provided by MindWise to your school or organization.

The redemption code registers you for the course(s) purchased by your school or organization. If a redemption code was not provided to you along with instructions to complete a course at https://mindwise.digitalchalk.com/, please contact support@mindwise.org.

If there are no courses available on your Dashboard, there is likely an error in your redemption code. Follow the instructions below to check that your redemption code matches the code shared with you by your school or organization.

1. When logged in, click on the round icon with your photo or initials in the top-right corner of the DigitalChalk screen. 
2. In the menu that appears, click ‘Account.’ 
3. Click on ‘More Information’ from the list on the left. 
4. Check that what is in the ‘Redemption Code’ field matches the redemption code given to you. Be sure to remove any extra spaces before or after the redemption code if you copy-and-pasted it.  
5. After making any edits, click the blue ‘Save’ button at the bottom of the window. 
6. Log out of and back into DigitalChalk; the new course(s) should be available on your Dashboard.

If your Dashboard remains empty, contact support@mindwise.org.

Because of the importance and sensitivity of the topic of suicide prevention, our courses are designed to limit distractions while engaged in the course. If you click away from the browser window displaying the training, playback will stop and you will have to return to the window or tab to resume.

Yes, you may start and stop the training as needed; however, to ensure that your progress is saved, please always use the ‘Exit’ button in the top-right corner of the training module when stopping the training. If you leave the training module open while you work in a different window/tab or step away from your device, your progress may not be saved. Always leave the training module via the ‘Exit’ button when taking a break.

For best performance, we recommend using the latest release of Chrome, Firefox, or Edge web browsers. If you experience any technical issues with the training such as video content freezing, audio and video out of sync, or images/text that do not completely load on your screen, start by refreshing your browser. If refreshing does not resolve the issue, try clearing your browser cache and/or restarting your computer. You may want to ask your network administrator if there are issues with your internet service and internet connection. If issues persist, please contact support@mindwise.org.

Your certificate of completion will be emailed to you within a few minutes of completing the course.

If you complete the training module, but your certificate is not issued and/or you believe that your progress was not recorded, do not retake the training. Contact support@mindwise.org for technical support. Our team can troubleshoot the course and ensure that your progress is recorded.

To successfully roll out the SOS for School Staff training to your Faculty and Staff, please use the following instructions, templates, and resources:

Access Instructions

To access SOS for School Staff, you'll need to send your faculty and staff the redemption code that was emailed to you upon purchase. We suggest sharing this with them through the following instructions: 

• Visit mindwise.digitalchalk.com and click "Create Account"
• Enter name, school email address, and chosen password, click "Create"
• Copy and paste or type redemption code [insert your redemption code] (no spaces before or after) and click "Next"
• View the dashboard and select the course

If you have not received an email, please contact us for your school’s redemption code. Otherwise, no setup or activation is required.

Templates for Sharing Training with Staff

• Website Template
• Email Template

Additional SOS for School Staff Program Resources

• Best Practice Recommendations
• Handout for Faculty & Staff
• Sample Suicide Prevention Crisis Protocol

To access all the information and materials you need to successfully roll out SOS for Higher Ed trainings to your students and/or Faculty and Staff, please visit our SOS for Higher Ed Resource Toolkit.

The toolkit includes:

• How to Access the Course
• Best Practices
• Group Facilitation Guides
• Promotional Templates
• Resources About the Program

For technical assistance, email us at support@mindwise.org.

For customer support, email us at info@mindwise.org.

Clients receive automatic reports that allow you to track course completion each week. These reports include learner names, email addresses, and course progress. They are also cumulative and typically go back one year from the report date.

Reports are sent from no-reply@digitalchalkmail.com. You may want to add this email address as a safe sender in your email account so that the emails do not go to your Junk or Spam folder.

The person listed as an implementer at the time of purchase is automatically scheduled to receive weekly usage reports via email.

Please email support@mindwise.org to add additional recipients or to change the frequency of reports.

There is no administrator access available. If you have additional questions about using the platform or providing course information to your community, please email support@mindwise.org.